Yes. Mistakes happen. Yes. We make them. Mistakes teach designers what they’ve missed, and what they don’t know. Mistakes also give us the opportunity to show integrity, and to make things right. I think mistakes are the single greatest opportunity to show you care about clients. Will you abandon them or make it right? Will you take your lumps or be indignant? Heroes don’t often rise when nothing is wrong.
I think mistakes are the single greatest opportunity to show you care about clients. You rise and fall on your reaction to errors.
We had a stationery project go bad this month. It was a collection of small things that culminated in a botched print run.
Now, in this case it has turned into a lot of extra work for us. But how can you know if you’ve gotten it right?
